TERMS OF SERVICE

Our guarantees that all orders are carefully picked, packaged and containerized in a manner that optimizes the safe delivery of the plant products to your location. Our orders are shipped via UPS Ground and optionally insured by Route. 


CONDITION OF SALE

Once the checkout process is completed, your credit card is charged immediately and your order is taken from inventory to begin being processed for shipping. All sales are final. 


Customer agrees that their order will be delivered without requiring a signature unless a signature request is processed through UPS by the customer. Our carrier will leave the package(s) unsupervised unless other arrangements are made by the customer. If theft is possible at your location please feel free to use our shipping insurance or contact UPS to add “delivery signature requested”. 


SHIPPING SERVICE

All of our orders are shipped via UPS ground. UPS will reach you within 3 to 5 business days in most parts of the country. We strive to process your order on in-stock items within 5 to 7 business days when possible.


However, we may opt to delay shipment on some orders of live items placed on Thursday, Friday or weekends until the following week to minimize the amount of time your products will be in a box and/or warehouse. The health and well-being of your plants is our first and foremost concern. You will be notified via email if we opt to delay shipment of your order due to weather conditions or potential delays in transit.


REQUEST DELAY IN SHIPPING

If you would like to opt to have your shipment delayed please send us an email  we will do our best to accommodate your request.



SHIPPING DELAY DUE TO QUALITY

In the case of quality issues with our plant material which creates a back order, you will be notified via email and offered possible substitutions. If no substitutes are acceptable we will let you know the anticipated ship date of your items or offer you a refund of your back-ordered items